Refund Policy

Last updated: March 26, 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our refund policy below for more details.

1. Eligibility for Refund

You may request a refund if:
  • The item is damaged or defective upon delivery.
  • You received the wrong item.
  • The item does not match the description on the website.
  • You request a return within 7 days of delivery.

2. Non-Refundable Items

The following items are not eligible for a refund:
  • Perishable goods (food, flowers, etc.).
  • Personalized or custom-made products.
  • Intimate or sanitary goods.
  • Downloadable digital products.
  • Gift cards.

3. Refund Process

  • Contact our support team with your order number and reason for refund.
  • We will review your request within 2 business days.
  • If approved, you will receive return shipping instructions (if applicable).
  • Once the returned item is received and inspected, your refund will be processed.

4. Refund Timeline

Payment MethodRefund Time
Credit / Debit Card5–7 business days
UPI / Net Banking3–5 business days
Wallet1–2 business days
Cash on Delivery7–10 business days (via bank transfer)

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details and we will guide you through the exchange process.

6. Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover return shipping costs.
  • If you are returning an item for other reasons, return shipping charges will be borne by you.
  • Original shipping charges are non-refundable.

7. Cancellations

Orders can be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled but can be returned after delivery as per the return policy above.
Need Help?
If you have any questions about refunds or returns, contact us at[email protected].
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